Returns & Refunds Policy
I want you to feel confident and happy with your purchase from The Spiritual Circle. If something isn't quite right, I'm here to help!
Returns
I offer a 30-day return policy for eligible physical products. This means you have 30 days from the date you receive your order, whether through local pickup or shipping, to request a return.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. You'll also need your receipt or proof of purchase. To request a return, please email me at thespiritualcircle@outlook.com.
If your return is approved, I'll provide instructions on how to return your item. Please don't send or drop off any items before contacting me, as returns made without prior approval will not be accepted.
Local Pickup & Shipping
Local pickup is available for customers in my area, and shipping is available within Canada.
If you need to return an eligible item, please contact me first to arrange the return. Depending on your location, returns may be arranged through local drop-off or shipping.
Return Shipping Costs: Customers are responsible for the cost of shipping returned items back to The Spiritual Circle. If a replacement item needs to be sent, I'll cover the cost of shipping the replacement to you.
Damaged or Incorrect Items
Please inspect your order when it arrives or when you collect it. If anything is damaged, defective, or incorrect, contact me as soon as possible a tthespiritualcircle@outlook.com.
I'll review the issue and work with you to make things right. If a replacement is necessary, I'll cover the cost of shipping the new item to you.
Items That Cannot Be Returned
The following items are not eligible for returns:
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Custom or personalized orders
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Sale items
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Gift cards
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Digital products and downloads
Digital Products: All digital product sales are final. Because digital products are delivered electronically and made available for immediate download after purchase, they are non-refundable.
If you experience any issues accessing or downloading your digital purchase, please contact me at thespiritualcircle@outlook.com so I can help.
These exclusions do not affect any remedies required by applicable consumer protection laws.
Refunds
Once I receive and inspect your returned item, I'll email you to let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please keep in mind that your bank or credit card provider may need additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact me at thespiritualcircle@outlook.com.
Questions?
If you have any questions about returns or refunds, I'm always happy to help. Feel free to reach out at thespiritualcircle@outlook.com.
The Spiritual Circle offers local pickup in and around East York and shipping within Canada only.